The Data Dilemma
Dirty, disconnected data costs financial institutions billions every year. For community banks and credit unions, the challenge is even bigger: fragmented records and siloed systems make it nearly impossible to get a full picture of your customers.
FI Works Data Hub
Data Integration
Data Sources
Today’s financial institutions have customer data everywhere and each new digital product adds even more. Get access to all your data across your silos.
- Any core system.
- Any source system.
- Any volume.
- Every day.
Transformation
Most of your customer data lives in applications that are designed for transaction processing and accounting.
- Clean bad and inconsistent data.
- Standardize and correct addresses.
- Convert system codes into business descriptions.
“Are John E. Smith and John Smith Jr in your core system the same person?
Are they the same person as John Edward Smith in your trust or investment system?”
Identity Resolution
Different versions of the same customer reside in your source systems making it difficult to see a single view of a customer. Use fuzzy matching technology to match and de-duplicate data.
- Consolidate data from multiple systems into a single view.
- Group duplicate customer records across your silos.
- Group household individuals into households.
Enrichment
Enhance your knowledge of your customers by adding 3rd party demographics data and lead lists.
- Transform hard to understand customer transactional data into insights to understand customer behavior.
- Add demographics data like age, income, wealth, home ownership and much more to show insights into customer behavior.
- Use lifestage data to segment your customer base.
- Geocode customer addresses to add location, county, census tract and more.
Data Warehouse
Data Assets
Create strategic data assets that can be used throughout your institution.
- Single version of the truth.
- Multiple years of daily data.
- Foundation for artificial intelligence.
Data Content
Leverage rich data content for multiple business processes.
- Customers, accounts, and transactions.
- Digital banking.
- Loan origination.
- Segmentation and demographics.
- Geographies.
Artificial Intelligence
Predictive AI
Understand patterns and trends to make informed predictions.
- Improve decision-making by providing actionable insights.
- Predict customer behavior.
- Ensure privacy and compliance.
Generative AI
Turn complex transaction descriptions into insights.
- Group transactions into clear categories for better analysis.
- Track income sources and spending habits to identify trends and opportunities.
- Identify transaction with other institutions.
Segmentation
Intelligent Data
Use the full intelligence of your data.
- Use integrated data from all your sources.
- Find customer events in daily data feeds.
- Use AI to understand customer needs and pain points.
- Leverage demographics and transaction insights.
Target Audiences
Turn complex data into actionable insights.
- Identify and segment your customers based on demographics, behavior, events, and preferences.
- Use data analytics to understand customer needs and pain points.
- Personalize messaging to resonate with specific audience segments.
Automation & Governance
Automation
Automate data management to reduce costs and improve efficiency.
- Automate data integration from multiple sources into a unified platform for seamless access and analysis.
- Streamline workflows and reduce costs by automating data collection, processing, and reporting.
- Get access to advanced technology with a fully managed platform.
Governance
Build trust in your data.
- Implement checks to maintain the accuracy, consistency, and reliability of data.
- Improve compliance with a single version of the truth.
- Protect sensitive information using robust authentication and authorization protocols.
- Address privacy concerns and ensure adherence to data governance standards.
We do all the integration for you.
We do all the setup and management for you. Initial integration and setup takes as little as 4 weeks, and we help you every step of the way.
You can trust us to keep your data secure.
Everything we do is based on customer data, which requires that we build our solutions with the utmost attention to information security as a thorough end-to-end part of what we do. Data is stored in a SSAE18 SOC 2 Type 2 secure data center.
DATA INTEGRATION
FAQs
Which cores systems do you work with?
We integrate with many different core systems like Jack Henry Silverlake, Fiserv Premier, Fidelity IBS, and more!
Where is data stored?
Data is stored in a secure cloud environment. We perform yearly SOC2 Type II audits and penetration test to ensure customer data is as secure.
How often is data updated?
Data is processed and updated every business day. Every time you view a dashboard, that data is shown in real time. Most sources of data your institution provides us can be updated every single day, while others (like investment and trust) are updated monthly.
Case Study – $25 B Bank
Data Volume & Quality
20+ data sources
7 million records a day
6 years of history
6.5 billion records in data repository
Our products
Data is the foundation of the FI Works platform
Marketing Automation
Always offer the right product, to the right customer, at the right time
Learn about Marketing Automation
CRM
Expand your customer relationships and drive high-performance behavior.
Learn about Sales & Service
