Michigan Bankers Association: BEST Conference

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Date/Time
Date(s) - 04/01/2015 - 04/02/2015

Location
Grand Traverse Resort

Categories


Improving Performance in the New Banking Environment: MISSION IMPOSSIBLE?

With economic pressures driving down profits and all eyes on efficiency, retail bankers are looking at ways to shrink branch staff and increase performance at the same time. Sound like the banking version of “Mission Impossible”? It doesn’t have to be.

Ted Triplett will share how scorecards can help banks leverage data to improve performance, increase productivity and drive organizational change by:

  • Clarifying and translating strategic objectives into measures
  • Communicating strategic objectives and measures throughout the bank
  • Aligning departmental and personal goals with the strategy
  • Holding staff accountable for taking actions to achieve strategic objectives
  • Measuring results and monitoring progress to continually improve strategy

Attendees will take away actionable tools that will enable them to effectively motivate, monitor and manage their staff’s performance.

Customer Service and Sales Track
3 pm – 4 pm

Marketing Track
8 am – 9 am