Expand your customer relationships with

Sales & Service

Revolutionize the way you think about customer relationship management with features that meet your needs.

Do you want a highly-functional CRM with features that meet your needs, but know you have to solve your data problem first? Our Sales and Service platform has the data management and analytics baked into it from the start, not as an expensive hidden fee. You’ll see more about your customers and spend less time typing in the details. 

Search

You’ll never need to sort through mountains of reports and emails to get answers to your business question. Quickly search for and find anything or anyone you need in one place.

  • You can search and find accounts, customers, leads, prospects, Centers of Influence, and reports.
  • Easily search by typing in a name, email, address, phone number, tax ID, or account number – the search bar offers many ways to find exactly what you’re looking for. 
FI Works Search
FI Works Customer Profile

Profiles

You need to know much more than who has product A and not product B. That’s why we compile tons of data and demographics so you can see everything you need to know about your customers in once place.

  • See complete picture of a customer, account, lead, or prospect at a glance.
  • View all products a customer has in one place, like their contact information, digital services, balances, profitability, current and historical activities, and any contact they have had with your institution. 

Leads & Prospects

With FI Works you can also market to qualified leads and prospects.

  • We help you buy and import lead lists from outside vendors in order to find qualified prospects outside of your current customer base.
  • Managers and users can assign and qualify a lead and then convert them to a prospect.
  • You can also create your own prospect and enter all necessary information.
FI Works Leads and prospects
FI Works Sales Opportunities

Sales Opportunites

  • Create opportunities for customers and track their interest with custom sales tools.
  • Get a list of sales opportunities to follow up with for business development.

Activities

Your activities show your to-do list so you always know what to work on each day.  Activities help you stay organized, meet your sales goals, and manage everything in one place. 

  • Track status, disposition, and assignments in the sales pipeline.
  • See tasks involving customer care and customer experience.
  • Use cases to document customer service requests, like a request to change an address.
  • View and track all email activity with customers and prospects.
  • Management can even monitor productivity and performance of their team.
FI Works Activity queue
FI Works Open activities and Activity History
FI Works Referrals

Referrals

Automate your referral tracking program so you never miss out on important opportunities.

  • Allow bankers to create referrals for other employees and partners.
  • Then, you can track what results came out of your referral. 

Notifications

Never miss a beat with custom notifications. 

  • Reminder notifications make sure you always know what you need to work on each day.
  • There are three kinds of notifications:
    1. Reminders on tasks
    2. Daily updates on your work
    3. Real-time notifications of new work assignment
  • You can even customize how and when you want to be notified. 
FI Works notifications

Contact Management

An enterprise view of your contacts assures that all important information is available across the business.

  • Log contact information with customers or prospects all in one place.
  • Add additional contacts for accounts like family members or business associates and enter alternative information related to those accounts.
  • Easily add notes and log calls, emails, and meetings.
coming in 2021

FI Works Mobile

Expert sales & service tools on the go!
Case Study

Automated Onboarding

Onboarding with a personal touch

$400,000 in retained annual profit

23% drop in attrition

We generated daily onboarding task lists (talking points for calls and pre-developed emails and mailers) for frontline banker work queues while the campaign dashboard monitored and tied results to the onboarding activities. 

Read the full story
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Our Products

Data is the foundation of the FI Works Platform

High quality, integrated data is a valuable asset. That’s why Data Analytics lays the groundwork for our other plans.