Category Archives: Customer Retention

Analytics: Your Next Best Thing to a Crystal Ball

In today’s competitive environment, it’s important for banks to maintain and grow customer relationships in...

Why Pre-Boarding is Essential to Attracting and Keeping Profitable Customers

It’s been long recognized that checking accounts are the workhorse of retail banking and create...

Turn Complaints into Opportunities—and Save a Customer or Two

One of the sure signs of a bad or declining relationship is the absences of...

It Will Take a Paradigm Shift to Replace Lost Fee Income

The banking industry continues to change at an unprecedented pace and is being confronted constantly...

Give Your Customers a Reason to Stay

I’ve said it before, and it bears repeating: The best way to distinguish your bank...

The Retentive Power of Relationship-Selling

With the perception of banks at an all-time low, a successful customer retention strategy requires...

Increase Retention by Adding Value

With increased competition and saturated markets, banks are seen as interchangeable commodities. In commoditized situations,...